Cookie Policy
This Cookie Policy was last updated on October 22, 2026.
1. Introduction
Our websites, https://eleonex.com, https://promo.eleonex.com and https://checkout.eleonex.com (hereinafter together: "the website") use cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies we use
We group cookies into the four categories shown in our cookie banner. Below each category you will find the services that use it. Retention periods are approximate. For the exact cookie names a provider uses, see that provider's cookie list.
5.1 Strictly necessary
These cookies are needed for the website to work. They cannot be switched off in the cookie banner.
Eleonex cookie consent
Name: cc_cookie
Provider: Eleonex
Purpose: Stores your choices from the cookie banner.
Retention: 6 months
Eleonex disclosure notice
Name: disclosureAcknowledgement (local storage)
Provider: Eleonex
Purpose: Remembers that you closed the simulated-trading disclosure notice, so it is not shown on every page. Used on eleonex.com only.
Retention: until you clear your browser's storage. The notice is shown again after 30 days.
Cloudflare
Provider: Cloudflare
Purpose: Protects the website, and services it loads, against bots and abuse.
Retention: from 30 minutes up to 1 year
Privacy policy: Cloudflare Privacy Policy
Cookie list: Cloudflare cookies
Eleonex checkout
Name: wp_woocommerce_session_*, woocommerce_cart_hash, woocommerce_items_in_cart, wpEmojiSettingsSupports (session storage)
Provider: Eleonex
Purpose: Keeps your cart and your checkout session, so the challenge you chose stays in your order. Also notes whether your browser can show emoji. Used on checkout.eleonex.com only.
Retention: up to 2 days
Cookie list: WooCommerce cookies
5.2 Performance and analytics
These cookies help us understand how visitors use the website, so we can improve it.
Google Analytics
Provider: Google
Purpose: Measures how the website is used, such as the pages visited, how long visits last and where visitors come from.
Retention: up to 2 years
Privacy policy: Google Privacy Policy
Cookie list: How Google uses cookies
Microsoft Clarity
Provider: Microsoft
Purpose: Shows how visitors interact with our pages, such as clicks and scrolling, as heatmaps and session recordings. Clarity also uses Microsoft cookies on clarity.ms and bing.com.
Retention: up to 13 months
Privacy policy: Microsoft Privacy Statement
Cookie list: Clarity cookies
5.3 Preferences
Preference cookies remember things you do on the website, so your experience stays the same as you move between pages.
Intercom
Provider: Intercom
Purpose: Keeps your support chat conversation available while you browse. Our support chat runs on eleonex.com and checkout.eleonex.com.
Retention: up to 9 months
Privacy policy: Intercom Privacy Policy
Cookie list: Intercom cookie policy
5.4 Marketing and advertising
These cookies help us deliver and measure ads, see which campaigns bring visitors to us, and personalise our marketing.
Google Ads
Provider: Google (including DoubleClick)
Purpose: Measures the results of our Google ads and builds audiences for our ads.
Retention: up to 13 months
Privacy policy: Google Privacy Policy
Cookie list: How Google uses cookies
Meta Pixel
Provider: Meta
Purpose: Measures the results of our ads on Facebook and Instagram and builds audiences for our ads.
Retention: up to 90 days. A note of the website that referred you is kept in local storage until you clear it.
Privacy policy: Meta Privacy Policy
Cookie list: Meta cookies policy
Omnisend
Provider: Omnisend
Purpose: Our email marketing platform. It records the pages you visit, your interactions with our pricing and your cart at checkout, so we can send relevant emails to subscribers, and it runs our sign-up forms.
Retention: about 30 minutes for a visit. Longer for visitors who sign up for our emails or enter their email address at checkout.
Privacy policy: Omnisend Privacy Policy
Cookie list: Omnisend cookies
Hyros
Provider: Hyros
Purpose: Links visits and purchases to the ads and campaigns that led to them.
Retention: up to 13 months
Privacy policy: Hyros Privacy Policy
Brevo
Provider: Brevo
Purpose: Passes the email address you enter at checkout to Brevo, our email service. A cookie stops the same address from being sent twice. Used on checkout.eleonex.com only.
Retention: until you close your browser
Privacy policy: Brevo Privacy Policy
Cookie list: Brevo cookies
Trustpilot
Provider: Trustpilot
Purpose: Invites you to review us on Trustpilot after a purchase. Used on checkout.eleonex.com only.
Retention: set by Trustpilot
Privacy policy: Trustpilot Privacy Policy
Cookie list: Trustpilot cookie policy
Eleonex campaign tracking
Name: eleonex_utm
Provider: Eleonex
Purpose: Remembers the campaign details (UTM parameters) of the link that brought you to the website, so they can be passed on to checkout.
Retention: 30 days
Eleonex pricing events
Name: elx_ev
Provider: Eleonex
Purpose: Counts your interactions with our pricing table, such as choosing a plan or going to checkout, so each one is reported to Omnisend only once.
Retention: 30 days, renewed each time it is updated
Eleonex order attribution
Name: sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_session, sbjs_udata, sbjs_migrations
Provider: Eleonex
Purpose: Records how you reached checkout, such as the campaign, ad or website that referred you, and saves it with your order. Used on checkout.eleonex.com only.
Retention: until you close your browser
Cookie list: WooCommerce cookies
Eleonex affiliate tracking
Name: affwp_ref, affwp_ref_visit_id, affwp_campaign
Provider: Eleonex
Purpose: Remembers the affiliate whose link brought you to us, so they are credited for your purchase. Set only when you arrive through an affiliate link. Used on checkout.eleonex.com only.
Retention: 14 days
6. Embedded content
Some pages show content from other providers. These providers may store data on your device when their content loads.
Our trader videos use YouTube's privacy-enhanced mode. Some videos open in a video window, and nothing from YouTube loads until you open it. Until you press play, a video shows only a thumbnail image loaded from YouTube. When you press play, the video loads from youtube-nocookie.com, after which YouTube may store data on your device. See the Google Privacy Policy.
The map on our Contact Us page is loaded from Google Maps. See the Google Privacy Policy.
The calculators on our Forex Calculators page are loaded from fxverify.com. fxverify.com may store data on your device when they load, including a Cloudflare security cookie. See the fxverify.com Privacy Policy.
cTrader Store
Provider: cTrader
Purpose: Shows the cTrader Store widget on our Resources for Traders page.
Retention: set by cTrader
Privacy policy: cTrader Privacy Policy
Enovipay
Provider: Enovipay
Purpose: Processes card payments. When you pay by card, you continue on Enovipay's payment page. Used on checkout.eleonex.com only.
Retention: set by Enovipay
Privacy policy: Enovipay legal documents
Confirmo
Provider: Confirmo
Purpose: Processes crypto payments. When you pay with crypto, you continue on Confirmo's payment page. Used on checkout.eleonex.com only.
Retention: set by Confirmo
Privacy policy: Confirmo Privacy Policy
7. Your cookie choices
When you first visit eleonex.com or promo.eleonex.com, our cookie banner gives you three choices:
- "Accept all" accepts all four categories.
- "Reject non-essential" declines every category except Strictly necessary.
- "Manage preferences" lets you choose each category yourself. Confirm with "Save preferences".
You can change or withdraw your choice at any time with the Manage Consent button below. On larger screens, you can also use the Manage Consent tab at the bottom of every page on eleonex.com and promo.eleonex.com.
You can also block or delete cookies in your browser settings (see section 8).
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you delete your cookies, your cookie choice is deleted too, and the cookie banner will show again on your next visit.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Changes to this Cookie Policy
We update this Cookie Policy when the services we use change. The date at the top of this page shows when it was last updated.
11. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Eleonex d.o.o.
Kralja Milana 6/1
11000 Belgrade
Serbia
Website: https://eleonex.com
Email: support@eleonex.com
